The Challenge:
Customer Service and Brand Loyalty
The hospitality industry is an extremely competitive market. In an age where information is readily available, the service provided to customers is crucial in establishing customer loyalty and brand recognition. To foster this level of customer retention and enhance competitive differentiation, innovative properties are using wireless technology to provide tailored, point-of-contact services to guests, facilitate staff communication and workflow mobilization, and enable self-service conveniences. By mobilizing key business applications, hotels, resorts and restaurants are creating a distinctive guest experience, significantly enhancing employee productivity and creating a highly efficient operation.
The Solution:
HP ProCurve Networking
As a leader in wireless solutions in the hospitality industry, HP ProCurve Mobility is deployed among millions of major hotel brands worldwide. HP ProCurve helps to bolster guest services and maximize staff productivity by allowing you to mobilize point-of-sale applications, self-service kiosks, voice communications, tiered high-speed Internet services, customer relationship management and back-office applications – ultimately enhancing the customer service experience and brand loyalty. Equally important, the HP ProCurve mobility solution provides rock-solid, defense-in-depth security to ensure your wireless network is locked down, allowing critical credit card and personal guest information to remain private and in compliance with the PCI standard.
Take the Next Step: Increase Customer Service through Mobility. Contact HP ProCurve.
