HP networking products set the standards for quality and reliability, and come with warranties you would expect from HP. From industry-leading lifetime warranties (for as long as you own the product) through competitive one-year warranties, HP networking product warranties have been developed to complement a broad portfolio of HP services to effectively meet your needs. The Hewlett-Packard Hardware Limited Warranty Statement containing the terms & conditions for the warranty on HP networking products can be viewed at
www.hp.com/networking/warranty. The warranty period for each of our products is also listed there.
Support
Our warranty, though, is just the beginning of what we include with our products. To help make it easier for you to implement, use, and maintain our products, we also include many support features with our products such as self-help tools, which are available 24x7 on the web, telephone support,
email support & electronic case submission, and software releases.
Self-help, 24x7
This section on self-help is for HP ProCurve products.
For other HP networking products, including 3Com and TippingPoint, please use the product conversion tool to locate the link to the appropriate information on self-help that is available.
Before using HP ProCurve email and telephone support, you should use these technical resources which are available 24x7 on www.procurve.com:
* Cases are being worked on during standard business hours only. For business hours in your country, please refer to http://www.procurve.com/contact-support and chose your region and country
Telephone support, email support & electronic case submission
Technical assistance via email and telephone, as well as electronic case submission, is available during HP local business hours for product-specific questions on product features and specifications, installation, general configuration, basic troubleshooting, and usage. For many HP networking products, we provide this telephone support and email support & electronic case submission for as long as you own the products. Please go to
www.hp.com/networking/contact-support to see the duration of telephone support and email support & electronic case submission for specific products. To submit an email question or a support case electronically, go to
www.hp.com/networking/email-support and complete the form. The turnaround time for email support and electronic case submission is usually one business day. For telephone support, refer to
www.hp.com/networking/contact-support for hours of operation and local phone numbers.
Software releases
For many HP networking products we provide software maintenance releases for as long as you own the products. We also provide software upgrade releases with major enhancements, when and if available, for many of our product series.
Please go to www.hp.com/networking/software to see the duration of software releases or to download software for specific products.
HP networking services
When it comes to your critical network infrastructure the pressures you’re facing are greater today than ever before.
Mergers, acquisitions and expansions spawn increasingly complex network environments. The Internet, wireless devices and converged networks create an endless hunger for bandwidth. More and more users — including mobile users — clamor for 24x7 access to more and more diverse applications. New business relationships multiply the technologies and vendors you need to manage.
Tough challenges to be sure, but HP can help.
