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Case study: Alexander Forbes Financial Services

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Customer at a Glance

A long established Lloyd's firm, Alexander Forbes is one of the world's top ten insurance brokers and is the eighth largest provider of risk and financial services.

Alexander Forbes Financial Services has regional offices and a Head Quarters in Croydon. When it recently decided to move the 200 staff from one building to another, it was the ideal opportunity to replace the company's ageing network.

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Impaired performance

"We had been adding to the network bit by bit over five or six years and as a result it had become very fragmented," said IT manager, James Dane. "It was giving us performance problems because it was using old technology, for example 10 Megabit networking which was up to100 times slower than the best newer versions. Data sometimes had to run through four or five switches to get from A to B which further affected performance.

"Users were getting frustrated and that had a direct result on productivity because they had lost faith in what they considered to be an unreliable computer system."

When they finally made the decision to upgrade the system, Alexander Forbes called in HP Elite Partner ADA Computer Systems. Based on performance and cost, ADA recommended a ProCurve Networking solution. They were supported by HP's Procurve Networking Business division for whom this represented a significant step into The City's financial services sector.

Fault tolerance

ADA installed structured cabling for the new building with over 800 Category 5E outlets for voice and data along with a Gigabit fibre backbone across two floors of the new building. The legacy network infrastructure was replaced with a fault tolerant ProCurve Networking backbone. VLANS (Virtual Local Area Networks) were then used to segment network traffic and all servers were connected over Gigabit Ethernet to multiple switch paths on HP ProCurve 5300xl series and 2650 switches.

A new, highly resilient UPS (Uninterrupted Power Supply) solution was provided to improve business continuity in the event of power failure. The move was completed successfully over a weekend and ADA also deployed an infra-red laser link to deliver connectivity back to a small number of users who had stayed in the old building.

Best on price and performance

"Although as a group, we have a leaning towards Cisco network solutions we are given autonomy and when we compared Cisco with HP, the ProCurve Networking solution came out on top in terms of both price and performance," added Dane. "The performance of the network is now much faster and the lifetime warranty with ProCurve is another great advantage. Although we have never had one failure with HP networks it is a comfort to know that the equipment is covered by such a comprehensive warranty.

"We have not actually worked out the business benefit in financial terms but having already saved on Cisco prices with our initial investment we find that ProCurve's reliability has increased staff trust and therefore made our business more efficient."

Challenge

  • Networking in the Croydon offices of City financiers Alexander Forbes had grown piecemeal over the years and had become fragmented
  • Performance was so slow that staff had lost confidence in it and this was affecting office productivity
  • When Alexander Forbes decided to move to new premises it was the ideal time to seek a fresh solution

Solution

  • Forbes called in HP elite partner ADA Computer Systems who proposed a ProCurve Networking solution
  • This serves over 800 access points and provides a fault tolerant environment with increased speed and delivery to the desk.
  • ADA also provided an infra red link connecting back to the old building for staff who had remained there.

Business results

  • The ProCurve Networking solution has dramatically increased performance compared to the old network .
  • This has given staff more confidence in the computer system which has increased productivity and improved business throughput.
  • Forbes enjoys peace of mind, knowing that the ProCurve Networking equipment comes with a long term warranty.

Why HP?

  • ProCurve Networking beat the competition on both price and performance.
  • Forbes had had a good experience with HP equipment that had been part of its previous system.
  • It was attracted by the ProCurve Networking long term warranty.

What makes it work

Hardware
  • Fault tolerant ProCurve Networking backbone supporting VRRP across 5300xl series and 2650 switches
  • Over 800 Category 5E outlets
  • Gigabit Ethernet to multiple switch paths on HP ProCurve 5300xl
  • ProCurve 2650 switches with both Gigabit copper and fibre uplinks
  • Infra red laser link
Software
  • Lifetime software upgrades included in purchase price
  • Network management software included in purchase price
HP services
  • Lifetime warranty with next-business-day advance replacement (available in most countries) on most products for as long as the customer owns it *
  • Telephone support available during normal business hours
  • Technical product support available via e-mail
  • Comprehensive network design and configuration services offered at no extra charge
  • Access to inside engineers and quick second and third tier support as needed

For more information

When you are ready to explore the benefits a ProCurve Networking solution can offer you, call HP at 1-800-975-7682.

To learn more about ProCurve Networking's Adaptive EDGE Architectureâ„¢ solutions, visit our home page.

Purchase: HP business solutions, products, and supplies can be purchased at your local HP partner, or bought directly from HP either online or by calling 800-613-2222.

Finance: HP finance plans provide all the benefits of new technology without the risk or cost of ownership. For details, call 888-999-4783.

Accessibility: HP is committed to providing products and services that are accessible to people with disabilities. For more information, please visit the HP Accessibility web site or call 888-259-5707.

  For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related series modules have a one-year hardware warranty with extensions available: HP ProCurve Routing Switch 9300m series, HP ProCurve Switch 8100fl series, HP ProCurve Network Access Controller 800, and HP ProCurve DCM Controller. The following hardware mobility products have a one-year hardware warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility and Access Controllers, HP ProCurve RF Manager IDS/IPS Systems, HP ProCurve MSM Power Supplies, HP ProCurve 1 Port Power Injector, and HP ProCurve CNMS Appliances. Disk drives in the HP ProCurve ONE Services zl modules, HP ProCurve Threat Mgmt Services zl module, and HP ProCurve MSM765zl Mobility Controller have a five year hardware warranty. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at www.hp.com/networking/warranty.